Support

Common things

My profile would not load

A failed lookup does not mean the account is private, deleted, or blocking you — it means the public information could not be read at that moment. Try again; if it keeps failing, send the username you tried and roughly when.

My connection sections are empty

Mutuals and non-followers are built from your own Instagram data export, not from public information — that is the only honest source for them. In Instagram, request a download of your information (choose JSON), wait for the file, then add it in UNF. Until then those sections stay empty rather than being filled with a guess.

Adding a newer export

An export is a snapshot of one moment. Comparing two of them, taken at different times, is what produces “new followers” and “no longer following you”. Add a newer file whenever you want a fresh comparison.

Restoring a purchase

Open the plans screen and choose Restore purchases. It re-reads your Apple purchase history. If your subscription is genuinely active and it still does not restore, write in.

Cancelling a subscription

Cancel in the App Store: open Settings on your iPhone, tap your name, then Subscriptions. Deleting the app does not cancel a subscription, and UNF cannot cancel it for you.

Deleting your account and data

Open Settings in the app and choose to delete your account. It removes your profile selections, dated observations, imported files and generated reports. It cannot be undone, and it does not cancel an Apple subscription — do that separately, as above. Full detail is in the privacy policy.

Questions

The questions page answers how follower tracking works without a password, how to see who unfollowed you by comparing two Instagram data exports, what non-followers and mutuals are, what UNF refuses to estimate, and how plans, privacy and deletion work.

Still stuck

support@unfollowers.io. Bug reports that include what you tapped, what you expected, and what happened instead get fixed fastest.